We help you!

Problems solved quickly and easily. The most common problems
are solved in less than 5 minutes!

Shipping

How long does your package take? Can't find your tracking number? Write to us and we'll see why your package hasn't arrived yet!

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Return/Exchange

Have you bought something from us and want to return/exchange something? No problem! In our returns portal you can easily create a return slip yourself.

To the returns portal

Goods not arrived

Your package just doesn't arrive? No problem, send us a message and we'll check why your package hasn't arrived yet!

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Invoices

Is there a problem with your invoice or you just can't find it anymore?
No problem, contact us and we will help you!

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Defects

One of our products has a defect? We try to ship our products as best we can, but sometimes you're unlucky and the product has a defect...

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Feedback

We are always looking for ways to further improve. Feel free to write us your feedback! Only with your help can we get even better!

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desired products

you have an idea But you can't implement it or you want your idea to become the next drinking game hit? We are always open to new ideas!

Get in touch!

Game rules

You bought one of our products, but don't really know what the rules are? No problem! Here you will find all the rules for our products.

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Imprint

You can find our imprint here! Psst, if you want to know more about us, you can also just drop by Instagram or TikTok 🙂

Our imprint

Maybe our FAQ can help you...

A compilation of the most frequently asked questions and answers

What are your delivery times?

Delivery within Germany usually takes 2-4 working days.

Refund policy

All of our products have a 30-day right of return. If you want to return or exchange an order, you can easily apply for it in our returns portal at beerballer.com/retouren and create your own return label there.

My goods have not arrived, what should I do?

Please send us a message [email protected] and we will review the case.

My order has a defect / is not complete

Please send us a message [email protected] with the keyword "defect", the description of the problem and a few meaningful pictures of the defect. We will then of course replace the defective goods free of charge or send you the missing part.

Which cups fit into the cup holes of the beer pong tables?

The holes are perfectly matched to the original 16 OZ (473 ml) American Beer Pong Cups. If you want to be on the safe side, it's best to order our BeerBaller Cups, they will definitely fit 😉

Available in red, black, pink, blue and yellow.

How many beer bottles fit in the cooler of the Wood 'n' Ice table?

Approx. 12 bottles (0,33l) fit in the cooling compartment.

How many balls are in the ball holders of the beer pong tables?

There are 6 Beer Pong balls in each ball holder.

Are there volume discounts?

If you are interested in a larger number of a certain product, send us a message [email protected] with the keyword "bulk order" and we will send you an individual offer.

We would like to borrow some tables for our next party. Is that possible?

A table rental is currently only possible if you pick it up yourself in Darmstadt. If you are interested, just send an email [email protected] send with the keyword "table rental".